Action on the frontline: how putting people first is creating opportunities for TEC – Case studies and practical examples of how NHS, social care and housing organisations are redesigning services with service users and carers to realise the potential of TEC.
Presentation 1 – City of Wolverhampton Council Telecare Mobile Response
Preith Shergill, Strategic Enabler, West Midlands Fire Service
David Baker, Operations Commander, Black Country North Command, West Midlands Fire Service
Helen Rowney, Commissioning Officer, City of Wolverhampton Council
Effective mobile response is a core element of technology enabled care provision, enabling timely response to individuals, supporting non-injury falls and reducing impact on pressured ambulance services. Since April 2016, West Midlands Fire Service has delivered mobile response in partnership with City of Wolverhampton Council Telecare service, responding to over 2,500 callouts.
The session aims to provide an overview of the positive impact and outcomes of the service alongside the lessons learnt in the first 18 months of the partnership.
Presentation 2 – PA Argenti, Tackling Social Isolation in Rural Hampshire
Steve Taylor, Programme Manager, PA Argenti Telehealthcare Partnership
Steve Taylor will report on a unique project to support isolated and vulnerable people across a rural county using Breezie tablets and Speakset video conferencing equipment, all designed to reduce their feelings of isolation and increase their independence.
As a result of the project 64% of end users now have more contact with their friends and family and 80% would recommend the equipment to others. Steve will explain the successes of the project and share case studies of people’s lives being greatly improved as a result of this project.
Presentation 3 – 415 Hub & Cluster Innovation Project
Brian Duffy, TEC and Innovation Programme Manager , Loretto Care
Glenn Harrold, Service Development Lead – Older People, Loretto Care
We support the people we work for to live longer in their own homes through personalised outcome focused services underpinned by innovative approaches to using technology devices and services. Loretto prides itself as being a forward thinking dynamic Housing and Care organisation, celebrating 40 years delivering to some of Scotland’s most vulnerable people. Now a subsidiary of the Scotland’s largest independent Housing and Care organisation Wheatley Housing Group, see how we’ve developed our W.E. Care model.
New routes to market – Not all future TEC will be delivered through public sector channels. There is a growing self-funder market driven by families looking for reassurance that their loved ones are safe and well. What is happening to support technology enabled living in its widest sense?
Presentation 1 – Using a simple TV based messaging platform to reach a digitally disconnected elderly and disabled population – ‘Instagram’ or What’s App for the left behind!
Patricia Grierson, Head of Independent Living, Johnnie Johnson Housing
Most TEC is based on safety ,emergency response and monitoring, even though 93% of calls to monitoring centres are non-emergency. Social isolation and loneliness are epidemic amongst older people they are as damaging to health and well-being as smoking or obesity.
Johnnie Johnson Housing is working with Care Messenger to evidence how this simple TV based technology can be an efficient tool for housing and health care professionals to support and communicate with their elderly customers and can address social isolation opening up channels of communication with family and friends.
Presentation 2 – Public sector innovation to drive market performance
Liz Ward, Head of Service, Adults and Health, Leeds City Council
Katie Cunningham, Service Delivery Manager, Adults and Health, Leeds City Council
Steven Young, Project Leader, Adults and Health, Leeds City Council
Leeds City Council has some innovative projects underway in the Adults and Health Directorate. This presentation will provide a brief overview of some of these initiatives to show how the local authority is working in partnership with industry to drive innovation whilst ensuring the citizens of Leeds are kept right at the centre. This presentation should be interesting for industry partners and anyone with an interest in technology solutions for older people.