Breakout Sessions – Monday 16th, 14:00 – 15:00

Predictive and Proactive Care – How is data being used to develop new models of care that anticipate, predict and reduce the risk of needing crisis and emergency care?

Presentation 1 – Telehealth and Supported Self-Care in Liverpool
Carol Hughes, Health Technology Clinical & Operational Lead, Liverpool Community Health NHS Trust

In Liverpool 30% of residents live with one or more long-term condition. Hospital attendance is high and many secondary care admissions can be avoided by improving patients’ skills to self-care. Through the use of Telehealth Liverpool has managed to reduce emergency admissions and secondary care costs whilst improving patient outcomes. This session describes the journey that Liverpool embarked upon to embed Telehealth into the local health system whilst assuring quality was at its heart.

Presentation 2 – Telehealth used in Care Homes to prevent avoidable admissions in Kent
Adrian Flowerday, Managing Director, Docobo Ltd

When the combination of people, process and technology meet the right balance, stunning results can be achieved. Innovative and committed staff in Kent have seen 50-60% reduction in admissions from the introduction of telehealth in Care Homes. Providing direct links between community nurses and care home staff, telehealth has reduced calls to GP’s, 999 and admissions. But it needs the magic combination, as the technology is not the solution, but the enabler.

Presentation 3 – Falls Prevention
Dianne Hutter, Wellbeing Manager, Peaks & Plains Housing Trust.  Wellbeing Service

Join us to hear how Health, Housing and Social Care are working together in an integrated way to help improve lives and save money to the health and care economy.  With an ageing population, many people are managing long term health conditions and an increased risk of falling.  By working closely with NWAS and other care professionals we are able to support people in the community to remain in their own home with support.

What role for TEC and digital health? – NHS England is freeing up money for more digital exemplars. What are the emerging options to support people self-manage their health through technology?

Presentation 1 – Using Tech to connect the Hospital with formal care businesses and those cared for in the community

Simon Hooper, CEO and Co-Founder, Health-Connected Ltd

Achieving data flow between care sectors and businesses remains a holy grail. RemindMeCare’s low cost, easily adopted tech improves person-centred care delivery in care facilities, reduces costs, addresses bed blocking and connects businesses with hospitals. By engaging the consumer/patient and giving control of the data to the person whilst assisting maintain independence, RemindMeCare supports all care stakeholders, assists navigate GDPR and enables data portability from care in the community to end of life care.

Presentation 2 – Developing a model of best practice for the learning disability and TEC sectors.
Sarah Weston, Innovation Manager, Hft

This session explores how Hft has been able to evidence how technology can improve health outcomes, reduce health inequalities and improve quality of life for people with learning disabilities.
Together, Hft and Tunstall are working together to develop a model of best practice through:
Publishing a blue print outlining what a Sector Deal for Learning Disability would look like
Highlighting the economic potential of TEC in the learning disability sector
Identifying the key stakeholders.

Action on the frontline: how putting people first is creating opportunities for TEC – Case studies and practical examples of how NHS, social care and housing organisations are redesigning services with service users and carers to realise the potential of TEC.

Presentation 1 – City of Wolverhampton Council Telecare Mobile Response
Preith Shergill, Strategic Enabler, West Midlands Fire Service
David Baker, Operations Commander, Black Country North Command, West Midlands Fire Service
Helen Rowney, Commissioning Officer, City of Wolverhampton Council

Effective mobile response is a core element of technology enabled care provision, enabling timely response to individuals, supporting non-injury falls and reducing impact on pressured ambulance services. Since April 2016, West Midlands Fire Service has delivered mobile response in partnership with City of Wolverhampton Council Telecare service, responding to over 2,500 callouts.
The session aims to provide an overview of the positive impact and outcomes of the service alongside the lessons learnt in the first 18 months of the partnership.

Presentation 2 – PA Argenti, Tackling Social Isolation in Rural Hampshire
Steve Taylor, Programme Manager, PA Argenti Telehealthcare Partnership

Steve Taylor will report on a unique project to support isolated and vulnerable people across a rural county using Breezie tablets and Speakset video conferencing equipment, all designed to reduce their feelings of isolation and increase their independence.
As a result of the project 64% of end users now have more contact with their friends and family and 80% would recommend the equipment to others.  Steve will explain the successes of the project and share case studies of people’s lives being greatly improved as a result of this project.

Presentation 3 – 415 Hub & Cluster Innovation Project

Brian Duffy, TEC and Innovation Programme Manager , Loretto Care
Glenn Harrold, Service Development Lead – Older People, Loretto Care

We support the people we work for to live longer in their own homes through personalised outcome focused services underpinned by innovative approaches to using technology devices and services. Loretto prides itself as being a forward thinking dynamic Housing and Care organisation, celebrating 40 years delivering to some of Scotland’s most vulnerable people. Now a subsidiary of the Scotland’s largest independent Housing and Care organisation Wheatley Housing Group, see how we’ve developed our W.E. Care model.

New routes to market – Not all future TEC will be delivered through public sector channels. There is a growing self-funder market driven by families looking for reassurance that their loved ones are safe and well. What is happening to support technology enabled living in its widest sense?

Presentation 1 – Using a simple TV based messaging platform to reach a digitally disconnected elderly and disabled population – ‘Instagram’ or What’s App for the left behind!
Patricia Grierson, Head of Independent Living, Johnnie Johnson Housing

Most TEC is based on safety ,emergency response and monitoring, even though 93% of calls to monitoring centres are non-emergency. Social isolation and loneliness are epidemic amongst older people they are as damaging to health and well-being as smoking or obesity.
Johnnie Johnson Housing is working with Care Messenger to evidence how this simple TV based technology can be an efficient tool for housing and health care professionals to support and communicate with their elderly customers and can address social isolation opening up channels of communication with family and friends.

Presentation 2 – Public sector innovation to drive market performance
Liz Ward, Head of Service, Adults and Health, Leeds City Council
Katie Cunningham, Service Delivery Manager, Adults and Health, Leeds City Council
Steven Young, Project Leader, Adults and Health, Leeds City Council

Leeds City Council has some innovative projects underway in the Adults and Health Directorate. This presentation will provide a brief overview of some of these initiatives to show how the local authority is working in partnership with industry to drive innovation whilst ensuring the citizens of Leeds are kept right at the centre. This presentation should be interesting for industry partners and anyone with an interest in technology solutions for older people.

The TSA Quality Standards Framework (QSF) – Moving from Outputs to Outcomes
Paul Finch, Associate – Standards, TSA
Karen Bridgewater, Call Centre Manager – Access & Telecare, Dudley Metropolitan Borough Council
Ann Steele, Technology Enabled Care Service Manager, East Renfrewshire Health & Social Care Partnership
Michael Ainsworth, Partner, O’Connors LLP

Being accredited to the QSF is a stamp of quality and safety for technology enabled care (TEC) services. In a largely unregulated industry, QSF accreditation is the best way to show that your services reach the industry benchmark of safety and quality. At this workshop, you will have an opportunity to hear from organisations who are accredited to the QSF and what outcomes means to them. We will also be exploring the implications of GDPR to the TEC Industry and how this will feed into the QSF.

Putting your business first – You have an obligation to get your products in front of the right audience, at the right time with the right message. Over the course of an hour, we will give you practical, easy to implement advice to help drive your marketing.

45 Simple Marketing Wins in 45 Minutes.
Ryan Belbin, Creative Director, t&s creative communications
Darren Hart, Head of Digital, t&s creative communications
Emma Knapp, Client Services Director, t&s creative communications

TEC is changing at an incredibly fast pace and your marketing needs to keep up. Whether b2c or b2b, and with insights across all points of communication with your customers, backed up by years of experience and painstaking research, our light-hearted guide to marketing wins will help you position your product like a champ. If you have a particular challenge you would like us to look at, then come and see us on stand 36 or fill in our creative briefing form.