Breakout Sessions – Tuesday 17th, 15:30 – 16:30

Action on the frontline: how putting people first is creating opportunities for TEC – Case studies and practical examples of how NHS, social care and housing organisations are redesigning services with service users and carers to realise the potential of TEC.

Presentation 1 – Motivating self-health care with mobile technology
Dan Gipple, CEO, BetterPoints Ltd

The emphasis on prevention and putting healthcare in the hands of the patient requires the patient to be motivated to help themselves, which is often a huge challenge. BetterPoints provides that motivation. We combine behaviour change science and research with machine learning and real-time data to engage the high-risk and hard-to-reach, manage the behaviour change journey and provide healthcare workers with rich information.

Presentation 2 – Falkirk’s Gaun Digital
Pauline Waddell, MECS Manager, Falkirk Council
Ian Whitelaw, Contact Centre Team Leader, Falkirk Council

Come along for an update of one council’s digital journey in the form of drama and music!
A light hearted look at Falkirk Council’s citizens engaging with the transition from analogue to digital.   The video will be fun but informative and the presentation will assist other organisations in their own planning towards a digital end to end solution.

Presentation 3 – People powered technology – how TECS is encouraging self-reliance and reducing demand in Wigan
Jane Stevens, Assistive Technology Lead, Wigan Council

Wigan Council has embarked upon a journey of reform which combines collaboration and technology to transform services. This innovative approach aims to:
Provide a single access point for customers to access information, advice, records and services digitally, encouraging self-reliance and reduced demand for services
Invest in technologies to ensure service delivery is as efficient as possible
Use technology to support residents to be independent and in control, and empower them to manage their own care

New routes to market – Not all future TEC will be delivered through public sector channels. There is a growing self-funder market driven by families looking for reassurance that their loved ones are safe and well. What is happening to support technology enabled living in its widest sense?

Presentation 1 – A digitally enabled organisation helping people to reach their potential and live well in their communities – an NHS provider’s approach to developing its first digital strategy
Kate Henry, Lead Director for Digital, South West Yorkshire Partnership NHS Foundation Trust
Dr Victoria Betton, Director, mHabitat

How do NHS organisations develop their digital priorities and make sure their culture is ripe for digital innovations to flourish? Hear how a community and mental health provider teamed up with mHabitat, experts in digital innovation in health and care, and others to develop its first digital strategy.

Presentation 2 – Fall-Safe Assist
The Hon William Beckett, Director, Hip Impact Protection Ltd.

Falls represent 34% of emergency admissions to A&E so their reduction is the top priority in the NHS 2017 5-year plan. Fall-Safe Assist protects the faller’s hips, calls the emergency services automatically after a fall, captures the data on the fall for subsequent analysis to identify preventive measures, and continuously assesses the wearer’s gait for anomalies to prevent falls. It is embedded in our highly successful hip protectors ensuring 24/7 wearability

Presentation 3 – Mary’s VIP Home: An educational tool to showcase a connected home for an older person
Adrian Scaife, UK Product Marketing Manager, Tunstall Healthcare
Rupert Lawrence, Head of Worcestershire TeleCare

Mary’s VIP Home is a real home in a sheltered housing scheme which has been developed to showcase how existing mainstream connected healthcare solutions can help with daily practical challenges and support the provision of formal services.
Worecestershire TeleCare will also reveal how its demonstration facility is communicating to stakeholders the effectiveness of technology as part of a service delivery model which is outcomes-based, preventative and supports greater integration of health and social care services.

Education, Training and Learning
Gillian Austin, Associate – Training, TSA
Rob Kleiser, Executive Director, Learning Curve Group
Sharon Gauld, Key Account Director, Learning Curve Group

TSA began a journey in January 2017 to understand what the TEC sector needs to support the development of our workforce and gain the recognition our industry deserves through a framework of learning, education and training. This would include a structured learning pathway from entry into the industry, through to the very top of our trade, and everything in between. What would it look like, what does it include, how will it work?
Core Competency Development
TSA gave a commitment at the 2016 Summit to develop a resource that supported members to measure the core skills, or competencies, required by staff to carry out their day to day roles ensuring safe and good quality practices were maintained to a consistent standard.  These resources sit under the Quality Standards Framework and are designed to support the delivery of good quality services.  Working groups from within TSA membership have supported the development of these resources over the last twelve months, which cover ‘Call Handling’, ‘Installation of TEC Equipment’ and ‘Response’ services.  Each resource consists of a Knowledge module designed to support and enhance existing learning and training, and these will be voluntary.  An Assessment module for each resource has been designed to measure the competency level of staff carrying out roles within these service area’s by testing knowledge and understanding.  The Assessment modules will be mandatory for members accredited to the TSA Quality Standards Framework, with staff required to undertake the Assessment annually to evidence a consistent standard of practice is maintained.
These resources will be free to TSA members accredited to the Quality Standards Framework, and will be accessed through the on-line portal as eBooks which can be completed to fit around normal working practice as an eLearning session.  The resources are in the final phase of development and will be undergoing live testing during September 2017 and launched at the International TEC Conference (iTEC) 16th & 17th October 2017
Come and find out what the roadmap looks like, and what the next steps are to establishing our workforce as recognized professionals in their fields.


Person centred digital care: what part can occupational therapy play?
Paul Cooper, Professional Advisor, Royal College of Occupational Therapists
Alicia Ridout, Deputy Director, mHabitat

The session will begin with presentations sharing current practice of occupational therapists working in the field and examine national drivers relevant to clinical practice.  Participants will engage in creative brainstorming to examine current practice issues and identify future opportunities for pathway driven use of mobile and assistive technology


Collaboration with Emergency Services to Deliver Quality
Paul Finch, Associate – Standards, TSA
Neil Boustred, Area Commander, National Fire Chiefs Council
Chris Lloyd-Williams, Policy Officer, London Fire Brigade

TSA and our partners, The National Fire Chiefs Council (NFCC) and the Association of Ambulance Chief Executives (AACE) are collaborating to improve Safety and quality in service delivery of Technology Enabled Care Services (TECS). The key learning objectives from this workshop are to firstly hear about the work with Fire, BS 8591 & BS 5839 pt 6 and the development of a new ‘Connection Standard’. The workshop will also provide key learning on the collaborative work with AACE to deliver a ‘call handling algorithm’ to improve performance, consistency and quality of TECS.