The need to understand digital maturity within the workforce



March 8, 2022 11:19 am

So firstly what is ‘Digital Maturity’? It is a measure of an organisation’s ability to create value through digital and a key predictor of success of companies launching a digital transformation.

In this blog, we look at how effective digital maturity is to a workforce, the positive impact of digital maturity and how the workforce are involved in the change.

How can your workforce embrace digital maturity?

The move to digital services is seen as an inevitability in most sectors, adapting to the ever changing times requires a degree of flexibility from the workforce. There will always be some push back but to be a successful and cohesive unit requires a leadership team that communicates effectively and with a sense of understanding.

Moving with the digital times makes an organisation successful, a focus on sustainability and open data requires a business to invest in a digital process. A holistic approach is an integral part of all strategic decision making, vision and core values.

Focusing on those who are facing the greatest barriers to realising the benefits of a digital progress, understanding why and then building solutions into place-based and partnership strategies will help provide assurance that sections of society are not left behind in this fast-moving environment of digital transformation.

How can digital maturity impact the workforce?

More companies are investing in the digital revolution, the need for a more efficient process between the board, senior leaders, workforce and customers has been seen as a must. There are sectors that have approached digital transformation in a variety of ways but companies have seen notable improvements to their communication. Board and senior leaders have been tasked to communicate a digital plan to the workforce that involves a culture of support and reward.

The healthcare sector requires a blend of technology and human intervention, this is because there are people that can not use technology due to health reasons. Finding the balance between the integration of technology and a human touch is paramount for the wellbeing of everyone.

The impact of a ‘Digital Ambassador’

Integrating and filtering the digital changes throughout a business may require a digital ambassador – this could be a team or sole leader that leads the transformation of a company’s digital landscape.

A digital ambassador that develops the right policies, procedures and governance approaches will reap benefits both for themselves and their service’s users. Spending the time looking at how to procure, the management of technology, consideration of data usage and sharing and what impact digital transformation will have on service users will ensure delivery is ahead of the curve.

Positive integration of ‘Digital Maturity’

The benefits of deploying new technologies are substantial but organisations in healthcare especially, must keep a strong eye on ensuring that they are used in a way that upholds democratic values, human rights and privacy. This is particularly important when using artificial intelligence, and similar predictive technologies and when they are operating in people’s most private space, their own home.

It is understandable that a section of the workforce could be wary of a digital transformation, not just in the healthcare sector but across sectors and businesses that may have resisted the change. However with a high level of training and communication, the whole workforce could join the same journey.

The COVID-19 pandemic has accelerated the realisation of the benefits and possibilities of ‘Digital Maturity’. For example, being able to communicate remotely has unlocked possibilities that otherwise would not have been possible without the training and integration of technology within the workspace.

‘Digital Maturity’ is the real deal.

There are three areas to measure digital maturity; readiness, capabilities and infrastructure. This essentially means how prepared the organisation is to deploy services, using digital technology to support the delivery and the extent of the infrastructure to support these capabilities.

Positives of digital maturity include improved efficiency, higher revenue growth, enhanced product/service quality, better customer satisfaction and increased employee engagement.

Digital maturity should be approached positively, being able to adapt to change shows growth and helps the organisation develop.

Want to learn more?

Legrand Care will be participating in the ‘Unlocking Personalised Outcomes: Life and Living Empowered by Digital Care’ at the TSA International Technology Enabled Care Conference 2022 between 28-29 March 2022 at The ICC, Birmingham. If you would like to join their networking session, it will be taking place on the first day at 1pm. To attend please book here or if you want to understand more about Legrand Care please visit.

 

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