Embedding TEC Monitoring at the Heart of Community Response



March 10, 2022 3:32 pm

We, as the TEC sector, are part of a much bigger infrastructure now, we’re in the thick of things with the current crises faced by Health and Social Care. We play an active role in overcoming these challenges and we must make sure we’re finding solutions and appreciating how we contribute to improving on the amazing differences we make to people’s lives and the communities in which they live.

But the sector is not a single entity, it’s made up of brilliant and caring TEC workers who make a difference on the very front line. The people of TEC are the engine room of our industry and I wanted to make people a key focus of what I’m working on here at TSA.

The difficulties around recruitment and resourcing are messages that have come out clearly from my recent conversations with providers, and I have recent personal experience of just how challenging these can be. I’ve also seen some amazing examples of new approaches for this, evolving solutions to resourcing and working arrangements that have eased some of the acute challenges providers up and down the country are experiencing. But I don’t want to play lip service to these, I want to ensure that we share best practice for the greater good, and I intend to use this blog to share the views and insights of others across the sector going forwards.

The other area that has come into focus more over recent months has been the pressure on our ambulance services. We’ve all experienced this I’m sure, our colleagues there (and I call them our colleagues because that’s what they are!) have an almost insurmountable challenge at the current time, the pressure on their resourcing is enormous and we have such a crucial role to play in helping them as we look after some of the most vulnerable people in our communities.

I’m grateful to some colleagues within the industry who have contributed significantly to the TSA Ambulance Guidance document which will be launched at ITEC Conference later this month around call triage and ambulance calls, they’ve done an amazing job coming up with an improved approach for this area, and I’m sure people will be eager to learn about this set of guidance. However, and I think this is a clear indication of where we’re at as an industry now, we’re now going even further. How do we play a greater role in helping our colleagues in the Ambulance service?

I’m going to be taking a piece of work forwards in early 2022 to reduce the number of calls that we pass to the Ambulance service. This is going to be a significant step-change in approach, it’s going to involve enhanced call triage and increase our access to alternative NHS services and response options. We’re part of the infrastructure, and as part of that we need to play our role as best we can.

So how does this relate to thinking about our workforce? Well, by being part of that infrastructure, we’re being impacted by the pressures on other services. Extended call handling times, the agonising wait for an ambulance to arrive to attend to someone who’s on the floor, keeping a constant check on deterioration over an extended period, all these impact on resourcing and our people.

Responders on the ground can make a key difference, the advent of Urgent Care Responders is going to change the way in which we can support people to live independently through TEC, whilst reducing impacts on ambulance and indeed services within the hospital itself.

I guess I’m involved in the TEC sector because I’m passionate about helping people, supporting those who play a crucial role in supporting others through TEC.

Hear more about TSA’s vital work around UCR and its partnership with NHSEI at ITEC Conference. Innovation Stage | 15:45 – 16:45 | Day 1

Tickets available for:
days
hours
mins
secs
Tickets available for:
days
hours
mins
secs