Day 1: A Proactive and Preventative Future: Empowering Citizens with Technology Enabled Care


Day One will be a powerful opener as TSA CEO Alyson Scurfield presents learnings from Covid-19 and how the TEC sector has successfully pivoted and repositioned itself; all supported by the ongoing commissioned work TSA has produced since the pandemic with partners Department of Health and Social Care and NHSX.

Witness the launch of the anticipated Proactive and Preventative Care Model which demonstrates with clarity the enablers needed to achieve an integrated health and social care system that is interoperable and empowers citizens with informed choice, allowing them to look after their own wellbeing and stay living within the communities they love.

We will be joined by Lord Bethell, Parliamentary Under Secretary of State at the Department of Health and Social Care and hear directly from a Welsh system leader exemplars of service delivery alongside a programme set up with preventative care at the heart of it; hear the story of the seed that sparked collaborative working and cohesion across an entire system.

09:15 – 11:15, Morning Plenary, Main Auditorium

A Proactive and Preventative Future: Empowering Citizens with Technology Enabled Care

A welcome to the 2021 International Technology Enabled Care Virtual Conference

  • Alyson Scurfield, Chief Executive, TSA

A welcome from our Chair

  • Rt Hon Paul Burstow, President, TSA and former Care Minister

Keynote Speech

  • Lord Bethell, Parliamentary Under- Secretary of State for Innovation at the Department of Health and Social Care

A Proactive and Preventative Care Model

  • Alyson Scurfield, Chief Executive, TSA

Leading the way across Wales with a pro-active and preventative approach to health and social care using TEC

  • Vaughan Gething MS – Minister for Health and Social Services, Welsh Government

Joining Up Care

  • Ian James, Deputy Chair of the Joining Up Care programme, NHSx & Care and Health Improvement Adviser Digital, LGA
  • Alice Ainsworth, Head of Joining up Care, NHSX

Quality Assurance in a reformed Health and Care System 

  • Professor George Crooks OBE, Chief Executive Officer at Digital Health and Care Institute

Session Summary and a look ahead to the rest of the day

  • Rt Hon Paul Burstow, President, TSA and former Care Minister

11:15 – 12:30, Exhibitor Showcase

Dedicated time for attendees to explore the virtual exhibition stands

12:30 – 13:15, Lunch Break and Networking

13:15 – 14:30, Exhibitor Showcase

Dedicated time for attendees to explore the virtual exhibition stands

14:30 – 15:30, Parallel Session 1, Main Auditorium
A Proactive and Preventative Future: Empowering Citizens with Technology Enabled Care

Today you will be hearing from a number of key representatives from across the west Wales health and social care sectors who have been working closely together to help shape the future of health and social care across the region. They will be discussing the importance and value of TEC in implemented and integrated social care systems and how 24/7 TEC support can, and has been, making a significant impact on the lives of our most vulnerable and their families within the community, helping them to live independently for longer at home. You will also be hearing from some of our service users sharing in their own words how the CONNECT service has been supporting them, giving them the right help at the right time, and keeping families connected throughout the Covid 19 pandemic.

Session Chair: Alyson Scurfield, Chief Executive, TSA

Contributors include:

  • Samantha Watkins – Managing Director – Delta Wellbeing
  • Jake Morgan – Deputy Chief Executive and Director of Communities – Carmarthenshire County Council
  • Rhian Dawson – System Director Carmarthenshire – Hywel Dda University Health Board and Carmarthenshire County Council
  • Judith Hardisty – Chair – West Wales Regional Partnership Board
  • Hazel Lloyd-Lubran – Vice Chair – West Wales Regional Partnership Board
  • Jason Bennett – Head of Adult Care – Pembrokeshire County Council
  • Huw Thomas – Executive Finance Director – Hywel Dda University Health Board
  • Dr Phil Kloer – Deputy Chief Executive / Executive Medical Director – Hywel Dda University Health Board

14:30 – 15:30, Parallel Session 2, Innovation Stage
Teaching TECS: A new professional hub for independent living solutions

During this session we will investigate the importance of increasing the awareness of TEC Solutions to create a technology first approach. Disabled Living Foundation (DLF) along with TSA and supported by Tunstall Healthcare have developed a prescribing tool for professionals, practitioners and TECS Service providers to help identify solutions to support outcomes. This session will focus on how the ProAssist Tool can support the TECS workforce by educating them on what technology is currently available, the why they should consider prescribing a solution.

Session Chair: Nathan Downing, Head of Advisory Services, TSA

Presentation 1: Investing in the future – Zillah Moore, Marketing Director, Tunstall Healthcare
ProAssist has been supported by Tunstall, as part of its commitment to raising awareness and increasing uptake of TECS across the health, housing and social care landscape. This presentation will explore the importance of investing in the development of the workforce, and also highlight Tunstall’s wider Academy initiative, which has been created to support professional development by expanding skill sets.

Presentation 2: ProAssist: an evolving resource – Janet Seward, DLF, Programme Manager
This section will describe the need for the ProAssist tool and how it has been developed to meet the needs of a wide range of professionals. It will also include a call for them to contribute to the ongoing development of the tool by providing feedback, case examples and content.

Presentation 3: ProAssist preview – Clare Barber, Programme Manager, DLF
A short overview of ProAssist, demonstrating it’s features, functions and benefits, and how it can be used effectively by professionals.

Presentation 4: The professional view: How ProAssist will support increased TEC uptake
A selection of stakeholders will share their real life experience of using TECS in their role, and how ProAssist will make it easier to embed technology into professional practice.

14:30 – 15:30, Parallel Session 3, Breakout Theatre
The 5 biggest issues that will kill the TEC market

Taking Care will combine up-to-the-minute customer research from YouGov and the latest academic thinking from Professor James Brown of Aston University. We’ll hear the latest consumer insight and uncover the top five issues that will impact the future of the TEC industry and how the industry must adapt to address the issues, not only survive but also fully realise the sectors potential to help people live happy and healthy lives as they age.

Session Chair: Steve Gates, Managing Director, Taking Care

Presentation 1:
Professor James Brown, Director of Aston Research Centre for Healthy Ageing (ARCHA), Aston University

Professor James Brown talks about 4 big things TEC companies need to pay attention to in order to survive and thrive in the future.

Presentation 2:
Steve Gates, Managing Director, Taking Care

Steve Gates speaks about the final biggest TEC killer and what Taking Care are doing to keep growing in the face of change.

15:30 – 15:45, Comfort Break

15:45 – 16:45, Parallel Session 1, Main Auditorium
A Proactive and Preventative Approach to Care

Session Chair – Alyson Scurfield, Chief Executive, TSA

Opening Welcome from Rt Hon Paul Burstow, President, TSA and former Care Minister

Presentation 1: TSAs Tool Kit to support Proactive and Preventative Services
Nathan Downing, Head of Advisory Services, TSA

Presentation 2: Enabling You with Technology- A Proactive and Preventative Approach to Care in Surrey
Toni Carney, Head of Resources, Adult Social Care, Surrey County Council
Stuart Cole, Business Development Manager, Mole Valley Life, Mole Valley District Council
Claire White, Senior Manager – Adult Social Care, Surrey County Council
Mikaela Ellingham, Interim Senior Manager – Reablement Services, Surrey County Council

Surrey County Council and Mole Valley Life discuss how their TEC partnership is making a difference to people with an acute change in need. Using a “learning by doing approach”, together they are testing out the advantages of a trusted advisor model and the benefits of using remote monitoring to support people in their own homes.

Presentation 3: Proactive Management of Falls in the Community
Aaron Edwards, Implementation and Delivery Manager, Telecare Cardiff, Cardiff Council & Senior Project Manager, TEC Cymru, Aneurin Bevan Health Board

Following on from Telecare Cardiff’s Falls Prevention Strategy (2020-23), Telecare Cardiff have developed a programme of works to tackle the issues of falls in the community, specifically centred on reducing ‘frequent falls’. This presentation will showcase the work being undertaken and demonstrate a ‘data first’ approach to community falls in a telecare setting, using evidence to build the rationale for change to a more proactive, preventative method of working.

15:45 – 16:45, Parallel Session 2, Innovation Stage
Better Practices

This session will showcase a range of best practice and innovations in the sector and will recognise the fantastic developments shaping our industry evidencing the successful outcomes we are all working so hard for.

Session Chair: Steve Carefull, Director, PA Consulting

Presentation 1:
Wellbeing Automated Call Service (WACS) –
Steve Carefull, Director, PA Consulting

Wellbeing Automated Call Service or WACS is a bot-driven outbound call system that asks people how they are and if they need help. It makes follow-up calls to check if things have changed, and it records all activity to ensure no one is missed. This helped tens of thousands of people get through isolation safely.

Presentation 2:
New approach to Care Technology in Adult Social Care –
Natasha Corness, Integrated Technology Commissioner, Essex County Council

Essex County Council will share their journey so far and future ambitions to building technology capability across Essex. The future roadmap has a strong focus on health integration, partnership development, innovation, culture change and digital skills.

By appointing an Integrated Technology Commissioner, Essex has merged preventative commissioning with Technology to ensure a system wide approach that reaches the workforce, partners, communities and Adults in Essex.

Presentation 3:
Hubble – the movie: Supporting the digital maturity of the social care sector –
Liz Jones, Policy Director, National Care Forum

The National Care Forum’s Hubble Project is designed to inspire and equip social care providers to adopt new technology to improve their quality care. Following the success of the Hubble webinars which showcased the digital journeys of our three digital innovation hubs, we are releasing a series of video resources based on the webinars. This session will launch the first of our stand alone Hubble films.

15:45 – 16:45, Parallel Session 3, Breakout Theatre
An Integrated Model for Proactive Care: Learnings from COVID-19

Join this session to find out more about how a toolkit is developing that supports the proactive and preventative care model and the delivery of quality standards roadmap and ambitions for the future.

During the session the team will bring to life some of the tools and launch the concept of the self-assessment maturity matrix. Two new quality standards modules support the delivery of this exciting programme of work and underpins some of the findings from the Department of Health and Social Care Programme the TSA team have been leading on with the sector.

During the session you will hear from Rupert Lawrence, Head of amica24 who will give his reaction to the opportunities & challenges of proactive care

Session Chair: Rachael Forbister, Head of TEC Quality

Presenters Include:
Steve Sadler, Technology Strategist, TSA
Tim Mulrey, Business Strategy & Transformation, TSA
Rupert Lawrence, Head of amica24

Conference programme by day:

Day 1 – 22 March          Day 2 – 23 March          Day 3 – 24 March         Day 4 – 25 March