Breakout Sessions – Tuesday 15th, 14:00 – 15:00

Breakout Session 1

Citizen Powered Technological enablement
Hear how person-centred and outcomes focused, digital solutions are leading the way and emerging as digital exemplars.

Presentation 1 – Connectivity in Care: Combating loneliness while improving efficiency
Dr Mark Laing, Director of Innovation, Home Instead Senior Care

Home Instead Senior Care are using a tool designed specifically for seniors that delivers relationship led care and alleviates the challenges of social isolation for seniors living independently at home.  It enhances client’s abilities to stay in touch with family enabling them to be engaged with the care being provided.  It also assists in helping to improve the quality of care being delivered by the CAREGiver along with offering additional operational efficiencies for the office.

Presentation 2 – Technology Enabled Care within Care Facilities
Stuart Barclay, Senior Business Development Manager, Aidcall, a Business unit of Legrand

An example of how to deliver digital solutions to residents within dementia Care Homes, to deliver person centered care and support independence, with the use of TEC devices working wirelessly onto the Touchsafe Pro Nurse call system, delivering Dementia technology enabled care assessment equipment and support them with falls management packages to deliver the correct outcomes. The importance of delivery of training and support to all concerned and the challenges involved.

Presentation 3 – Using TEC to transform care homes: making care person-centred, not room-based
Anette Stjerne, Sales and Marketing Director, Tunstall Healthcare

Traditional nurse call systems are designed to suit buildings, rather than to meet the needs of the people living and working in them. Tunstall’s new Carecom nurse call system is designed for modern care delivery, using wireless technology, smart pendants, and a carers’ app to enable care to be person-centred, rather than room-centred. Fast communication, insightful information and personalised telecare results in more efficient care and improved quality of life.

Breakout Session 2

Quality, Safety and Improvement – A Vision for the Future
David Pearson CBE, Chair, TEC Quality
Wendy Hodgson, Lead Auditor, TEC Quality

Quality standards are important in all industries, even more so when the services and products being provided are critical to the safety, health and wellbeing of vulnerable individuals.

The Quality Standards Framework (QSF) is a UKAS accredited independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector – service providers, suppliers, associations, emergency response services and third sector organisations, whether TSA members or not.

Come along to hear about TSAs vision for the future of quality standards for Technology Enabled Care.

During this session you will not only hear about our future aspirations of TEC Quality, but we will give attendees an overview of our plans for a new Quality Improvement board, including its structure, terms of reference and its key work programmes

You will also hear from us on the new measure of excellence that are being implemented across the scheme and during an interactive question and answers session you will be able to have your say on what you would like to see included in the future

Breakout Session 3 

From energy provision to a healthier living ecosystem but who controls our data in this new connected digital world?
Alan Davies, Director of Digital, Innovation Agency
Chris Viner, Head of Managed Services, E.ON Energy Solutions
Scott Watson, Director of GM Interoperability (Acting), Greater Manchester Health & Social Care Partnership
Chaloner Chute, Chief Technology Officer, Digital Health & Care Institute

Chaired by the Alan Davies, Director of Digital at the Innovation Agency, come along to hear from Chris Viner, Head of Managed Services at E.ON Energy Solutions on how they are Joining up Energy Efficiency and Health. Chris will help to set the scene by discussing how E.ON are working to improve the current link between energy efficiency and health, through collaborative consortium working at scale with a breadth of stakeholders. Highlighting how E.ON are currently working across 5 midland county areas to deliver ~£15m in energy efficiency measures and aiming to secure matched funding to broaden the scope of delivery through the use of technology in the home.

Attendees will also hear from Scott Watson, Director of GM Interoperability, Greater Manchester Health & Social Care Partnership and Chal Chute Chief Technology Officer, Digital Health & Care Institute on the current challenges and impediments to sharing data, the radical approach that is needed and the steps that are currently being taken to implement a Citizen Powered approach

The session will conclude with an interactive questions and answer session

Breakout Session 4 

Emergency Services Collaboration – Improving Quality and Safety
Paul Finch, QSF Scheme Manager, TEC Quality
Paul McCourt, Director of Service Delivery and National Lead for Unwanted Fire Signals & Automatic Fire Alarms, Humberside Fire & Rescue Service, National Fire Chiefs Council
Gill Atkey, Monitoring Services Director, Appello
Kelly Miller, Head of Assistive Technology and Programmes, Sanctuary365

Collaboration with Association of Ambulance Chief Executives (AACE) and the National Fire Chiefs Council (NFCC) has been taking place throughout 2019, to develop best practice triage tools for call handling. The session will deliver the changing requirements when handling Fire calls to ensure consistency and safety in line with BS8591 and discuss the potential impact from the Hackitt review. Paul McCourt from the NFCC will lead this discussion. We will also outline details of an Ambulance Triage tool developed in conjunction with AACE. The session will consult with delegates on the 1st draft of both call handling tools to gain essential feedback to further develop the tools for national implementation.  We need your support to capture and mitigate any challenges and develop systems that will be embedded into the Quality Standards Framework (QSF).