Day 3: The Empowerment of Residents and Communities with Flexible Proactive and Preventative Services


The Future of Housing takes the spotlight on Day Three as we look at how to align the strategy for digital enablement of care with housing policy and the vision for the Home of 2030. How will we deliver digitally capable co-designed home environments that support modern approaches to independent living and reduce crisis?

We will explore the recommendations of the SCIE Commission on the role of housing in the future of care and support plus updates of the Technology for Our Ageing Population: TAPPI Inquiry with Jeremy Porteus, Chief Executive Officer, The Housing LIN. All this will be underpinned by models in proactive and preventative care delivery within housing with Dr. Lesley Holdsworth, Chair of Bield 24 and Clinical Lead for Digital Health & Care at The Scottish Government. Sam Mauger, Chief Exec, U3A/Third Age Trust will discuss how the tech aspirations of the next generation of older and disabled people may escalate.

There will also be questions around how to bring together technology policymakers, technology manufacturers and suppliers, health and social care professionals and other key stakeholders to shape industry practices and public policies that promote the demands of social care and independent living?

The Innovation Stage will present the micro and the macro – how new technologies and innovative design offers flexible living and an enhanced environment to age in, as well as modern methods of construction and innovative services that go some way to creating dynamic and healthier new-style communities.

09:15 – 11:15, Morning Plenary, Main Auditorium

The Empowerment of Residents and Communities with Flexible Proactive and Preventative Services

Daily Welcome

  • Alyson Scurfield, Chief Executive, TSA

A welcome from our Chair

  • Rt Hon Paul Burstow, President, TSA and former Care Minister

Flexible supported settings for a healthier older age

  • Kathryn Smith, Chief Executive, Social Care Institute for Excellence (SCIE)
  • Trevor Salomon, Expert by Experience

Supporting Citizens Wellbeing and Independent Living: Scotland’s Digital Ambitions

  • Dr. Lesley Holdsworth, Chair, Bield 24 and Clinical Lead for Digital Health & Care, Scottish Government

The Changing Aspirations for Older and Disabled People

  • Sam Mauger, Chief Exec, U3A/Third Age Trust

Tapping in to TAPPI: Making housing and technology indispensable for our health and social care systems

  • Jeremy Porteus, Chief Executive Officer, The Housing LIN 

It’s All About LIFEstyle Choices

  • Paula Broadbent, Retirement Solutions Director, Engie UK

Session Summary and a look ahead to the rest of the day

  • Rt Hon Paul Burstow, President, TSA and former Care Minister

11:15 – 12:30, Exhibitor Showcase

Dedicated time for attendees to explore the virtual exhibition stands

12:30 – 13:15, Lunch Break and Networking

13:15 – 14:30, Exhibitor Showcase

Dedicated time for attendees to explore the virtual exhibition stands

14:30 – 15:30, Parallel Session 1, Main Auditorium
The development of enabling technology and interoperability

Every hour of every day, telecare services directly support the independence and safety of 1.8 million vulnerable people in the UK. Those individuals can, with the help of the right Technology Enabled Care (TEC), aim to maintain and regain their independence at home. Many services continue to employ analogue connectivity as a large-scale digital upgrade programme has not yet begun, either through a lack of available investment, the complexity of the marketplace, insufficient interoperability or a determination to utilise existing analogue assets as far as possible.

We have assembled a group of stakeholders from the industry who represent commissioners, service providers and the TEC Industry body. This session will focus on three key themes where a stakeholder will provide a challenge to the rest of the group who will endeavor to respond to the challenges in the time available. There will also be time at the conclusion of the of the response to the third and final challenge for questions to be posed to the group from the attendees.

Session Chair: Rt Hon Paul Burstow, President, TSA and former Care Minister

Contributors include:

  • Kevin McSorley, Head of Radius Connect 24
  • Dr. Lynne Douglas, Chief Executive, Bield 24
  • Mark Allen, Head of Tech and Digitally Enabled Care at Hampshire County Council
  • Rupert Lawrence, Head of amica24
  • Sam Watkins, Managing Director, Delta Wellbeing
  • Steve Sadler, Technology Strategist, TSA
  • Tim Mulrey, Business Strategy & Transformation, TSA

14:30 – 15:30, Parallel Session 2, Innovation Stage
Innovating for housing fit for the future

How can we address the issue that over two million over-55s are living in a home that endangers their health or wellbeing? This session will look at research and innovation that is underway including work supported by UKRI’s Healthy Ageing Challenge. From early stage looking at how new technologies and innovative design offers flexible living to age in place through to developments using modern methods of construction and innovative services to create great new communities.

Session Chair: George MacGinnis, Healthy Ageing Challenge Director, UK Research and Innovation

Presentation 1:
The future of housing and homes – John Godfrey, Corporate Affairs Director, Legal and General
The future of housing and homes will be at the heart of how adult social care is provided. Legal & General is leading the creation of innovative retirement communities and this talk will draw on recent experience working in partnership with Newcastle City Council to build a 20/25‑bed ‘new model residential care home’ and with the University of Edinburgh to establish The Advanced Care Research Centre.

Presentation 2:
Flexible Living to Age in Place – Prof Paul Jones, Professor in Architecture and Built Environment, Northumbria University
The housing industry in the UK does not respond to the challenges of growing old. It continues to build homes that are very difficult to adapt, compromising the ability of people to age in place. Digital and sensor technology- as well as adaptability innovations through Modern Methods of Construction (MMC)- have the capacity to be game changing. These technologies could enable the domestic environment to be tailored to support the particular needs of the occupant, so that they could live independent lives for as long as possible. Integration of this technology would represent a significant individual and societal financial saving for care costs and reduce the heartache and stress of a change of environment and lifestyle late in life.

The project team have been offered seven plots and funding in Seaham Garden Village- an innovative housing scheme of 1500 houses in County Durham. This high-profile development is a collaboration between private developers (IDP Partnership, Plan B, Tolent, Karbon Homes) working with Northumbria University. The ambition here is to use the catalyst grant to bring together a co-design team that is comprised of healthcare practitioners, architects, designers, building users and academics (with expertise in architecture, health, gerontology, computer science and software engineering) to design tech-enabled prototype houses, as flexible supportive environments, to support people across their life course.

Presentation 3:
Cohousing as a catalyst for connected, age-friendly communities
Prof Stefan White, Professor of Architecture, Greater Manchester Combined Authority

Older people’s cohousing presents an opportunity to rethink how we provide the social infrastructure (both physical and digital) that supports people to ‘age in place’. This presentation will discuss how broadening the cohousing sector to new clients, residents, practices and technologies has the potential to create an ‘age-friendly’ city, informed by a series of ongoing collaborations between Manchester School of Architecture and partners in the public, private and voluntary sector.

Presentation 4:
Independent Living through Co-Designed, Accessible Homes and Technology – Colin Foskett, Head of Research & Innovation, Blackwood Homes & Care
Blackwood Homes and Care are a specialist housing and care provider working across Scotland. Well designed accessible homes combined with technology are critical to healthy ageing. Hear about Blackwood’s journey from developing our award winning Blackwood House, a beautiful, affordable, accessible and connected home to CleverCogs™ our digital care and support system. Co-designed and co-created to help our customers remain independent as well as promoting choice and control in how services are delivered.

14:30 – 15:30, Parallel Session 3, Breakout Theatre
All IP & the Digital World

The UK’s upgrade to a new All IP Network presents the Telecare Sector with challenges and opportunities. Join CSL as they demonstrate how service providers and manufacturers can work together to overcome these challenges and start to maximise the benefits of the new Digital World.

Max Stevens, Key Accounts Manager – M2M at CSL, will outline how the existing digital solutions work and expand on the benefits of digital when compared with analogue. Some of these benefits include the faster speed at which calls can be connected to a Monitoring Centre, the ability to upgrade a unit remotely, as well as the flexibility that ‘over the air’ upgrades will bring with a digital service.

Max will also discuss the partnership between North Hertfordshire Council and CSL and why they chose CSL as sole provider of secure connectivity for any traffic sent through their Jontek Answerlink system. CSL have supported the Council in their digital switchover from older analogue connections to the new Mobile IP connectivity. Consequently, they have been able to embrace the change and take advantage of the benefits that enable them to provide a better service to vulnerable people.

The presentation will finish with a look to the future and the exciting and transformative opportunities switching to digital presents us.

15:30 – 15:45, Comfort Break

15:45 – 16:45, Parallel Session 1, Main Auditorium
Housing with Care response to the Coronavirus – taking a best practice model forward to support people affected by dementia

The Coronavirus challenged the housing sector to work together to help people affected by dementia and other health conditions. Drawing on best practice we use a model of support that helpfully identifies lessons to be taken forward into a new ‘normal’ way of living and working. The pandemic confirmed the importance of housing provider staff knowing their residents well, highlighted the importance of design and impacted on policy and practice.

Session Chair – Vanessa Pritchard-Wilkes, Chair, Dementia and Housing Working Group

Presentation 1:
Overview of the model – Katey Twford, Housing LIN Dementia Lead
The Coronavirus challenged the housing sector to work together to help people affected by dementia and other health conditions.  Drawing on best practice we use a model of support that helpfully identifies lessons to be taken forward into a new ‘normal’ way of living and working.

Presentation 2:
Residents are individual people – Ruth Eley, Director and Vice Chair, Life Story Network / TIDE (Together in Dementia Everyday)
The covid-19 pandemic has confirmed the importance of housing provider staff knowing their residents well in order to prioritise time and effort whilst devising new ways of working. This session will illustrate different approaches taken to Identify and connect with people classed as ‘vulnerable’ in general needs as well as specialist housing so that bespoke support can be offered to residents with different needs.

Presentation 3:
How design helped or hindered – John Walker, Director, Walker Simpson Architects
Much is known about how features of housing design contributes to the provision of supportive environments for those with dementia. Recent work has seen a greater integration of input from multi-disciplinary teams including clinicians, academics, housing professionals and internal environment experts and supporting technologies. This integration is welcome and recognised as having great potential in providing flexible and supportive housing solutions.

Presentation 4:
Policy and practice guidance to support staff, residents and families – Kris Peach, Executive Director of Extra Care, Housing 21
Coronavirus required housing providers to work closely with colleagues across health and social care to prioritise and support vulnerable residents; we have learned that it is essential to be clear about how the model of housing with care had to change in response to scientific and medical evidence to managing risk and safeguarding issues.  Unexpected challenges were faced and communication in many and varied forms became key.

15:45 – 16:45, Parallel Session 2, Innovation Stage
Technology Solutions Focus

Session Chair: Tim Mulrey, Business Strategy & Transformation, TSA

Presentation 1:
Designing, optimising & executing your personalised digital roadmap – Stuart Carroll, National Sales Manager, Legrand Assisted Living and Healthcare
Identifying the key elements, understanding the desired outcomes & learning lessons from others on the same journey, the ticking A2D clock doesn’t mean that there isn’t time to carefully consider what digital should look like to you.

Presentation 2:
New Proactive Services for Coordinated Health and Social Care – Joe Killen, Product Director, Telehealthcare IP Platforms, Doro
Ageing demographics and the increase in chronic disease prevalence, as well as the pandemic, are placing new demands on supporting people at home. New communications solutions offer innovative supply-side opportunities. How can the telecare sector coordinate new requirements in the digital world? Doro has a unique range of hardware, software, and new service delivery capacity to provide solutions for every link in the chain.

Presentation 3:
Cobotics in care; focusing on the big picture – Steve Carefull, Director, PA Consulting

Following a successful pathfinder to establish if and how cobotic devices could enable the workforce to better cope with the physical demands of caring, this session will provide key insights into why and how the TEC sector must prepare to play a greater role in addressing the care workforce challenge

15:45 – 16:45, Parallel Session 3, Breakout Theatre
How Quality Standards and Workforce strategy are key to Transformation and Continuous Improvement in any organisation

In this session TSA will set out their ambitions for the next 12 months to ensure that quality standards and workforce development are at the heart of TEC providers and solution providers minds.  These two key areas are closely linked and provide an opportunity for organisations to achieve excellence in quality and invest in their workforce to make real change happen.

Session Chair: Rachael Forbister, Head of Quality and Improvement, TEC Quality

Presentation 1:
Quality Standards at the heart of transformation – Rachael Forbister, Head of Quality and Improvement, TEC Quality
Rachael will provide an overview of how quality standards are the heart of any organisation in driving continuous improvement and transformation.  A supportive audit process that encourages organisations to be the best they can be as they embark on their TEC journey and how working in a proactive and preventative way can help ensure the quality, safety and innovation of services.  Working hand in hand with workforce and investing in our teams is essential to create the right mindset, skills and behaviours to successfully embed TEC.

Presentation 2:
Always Improving –
Helen Blythe, Head of Workforce Development, TSA and Samantha Davies, Workforce Development Lead Consultant, TSA
TEC is on a journey, and we’re all here with a combined aim. To create better outcomes, lives, experiences and support for the people that we serve.
In this session Helen will update attendees on how the TSA is working with partners, providers and services who are all joining this journey to create the mindset, skills and behaviours of staff, volunteers and people, to take TEC successfully into the future, by embedding them into safe, quality and reliable services for citizens.
Helen will include the key themes within her update:

  • The business case for supporting workforce development
  • Creating an environment for TEC to thrive
  • Examples of good practice
  • TSA’s work in supporting the sector:
    • TSA Academy
    • Knowledge Hub
    • Partnerships
  • The road ahead – supporting you on your journey


Conference programme by day:

Day 1 – 22 March          Day 2 – 23 March          Day 3 – 24 March         Day 4 – 25 March