Delegate Terms and Conditions

Terms and Conditions

  • You can book for yourself, for others, or for yourself and others
  • Your online booking will be processed, and an automated booking confirmation email will be sent detailing the booking summary
  • Payment is taken at the time of booking and must be made by a credit or debit card
  • Should your card payment fail, you will receive a notification email to that effect. Please do not start a new booking, instead follow the link in the email to go back into the system and enter revised payment information. A member of the registration team will be in touch if multiple card failures take place
  • A booking to this conference constitutes a contract
  • Provisional bookings are not permitted
  • All communications regarding the booking will be sent by email to the ‘Booking Contact’ shown on the form. It is important that the named ‘Booking Contact’ is likely to continue in this role until at least the date of the conference. Attendees will also receive confirmation of the booking directly and delegates will receive final joining instructions shortly before the conference
  • Please complete the delegate’s details as you would intend them to be reproduced on delegate lists etc. We will endeavour to meet these requirements subject to space available on our database fields. Delegate’s name, job title and organisation may be published on the conference delegate list. Please notify if you do not wish your details to appear on a delegate list
  • The joining instructions and links to access the virtual conference will be emailed to individual delegates approximately in advance of the conference start date
  • This is an online event – it is the responsibility of delegates to ensure they have the appropriate technology and permissions to access the online content


  • Your conference place will be confirmed by email, a VAT receipt will also be emailed to the booker.


  • It will not be possible to cancel registrations once a booking has been made, and your organisation will still be liable for the full conference fee.

Amending your booking

  • Name changes can be accepted until 15th March 2021
  • Substitute delegates are acceptable but all name changes must be made no later than 15th March 2021. email your amendments to
  • Amendments must be made by the booking contact
  • Once an amendment has been made, the booking contact will receive an email with confirmation of your amendment.

Data Protection

  • Personal data is handled in accordance with the EU General Data Protection Regulation 2018 and UK data protection legislation. Personal data is kept secure at all times. We use the latest technology to ensure that all our data is kept confidential
  • No credit/debit card data is stored at any point, payments are made via a secure SagePay gateway

Force majeure

  • It may be necessary for reasons beyond the control of the conference organisers to change the content and timing of the programme, the speakers, or the platform. Every effort will be made to keep delegates informed.