Day 1: Opening Plenary, Main Auditorium – 10:00 – 11:15
January 18, 2022 3:59 pm
Unlocking Personalised Outcomes
Under the influence of consumer trends and policy changes, we are experiencing major changes in social care and health, with technology increasingly seen as a critical component of support.
Yet, despite digital being central to our daily lives, we often separate out technology for special treatment when it comes to care or health, as opposed to viewing it as integral to helping us lead really good lives.
To shift this mindset, we must amplify the voice of people with lived experience, so we design and deliver technology that supports what individuals want – their aspirations and ambitions – rather than what suits the system.
The strategic perspective across the UK is beginning to place individuals at the forefront of health, housing, and social care reforms. This vision recognises the role that technology can play in improving outcomes and providing a personalised approach to care delivery. The goal, however, is to make sure that people are always at the heart of these crucial areas of society and the decision-making that drives them
We believe the TEC sector must put the views and opinions of people with lived experience at the heart of its work. In this session, we are introducing a Green Paper developed by the TEC Action Alliance titled “What do people want from technology-enablement of care, and how can the benefits be delivered?” Within the paper, we explore a new narrative for TEC and examine transformative, proactive models of care that are focused on helping people live the best lives they can. ”
Our speakers will outline research on attitudes to technology enabled care, along with a characterisation of exemplar proactive services: their ingredients for success and the barriers they have overcome. We’ll use these insights to discuss how other TEC providers can replicate new person-centred care models so they, too, can unlock personalised outcomes in the future.